Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our team at [email protected] before placing an order with us.
Payment methods and tax

Dareshack accepts credit card orders from most major credit cards and our transactions are processed through STRIPE using a secure encrypted server. Customer credit card information is not stored on our server. The name on your statement will be Dareshack. Unless specifically stated all currencies used on this site shall be deemed to be in pounds sterling and inclusive of any taxes.

Delivery

We are currently processing deliveries internally, but we may use a third-party courier services, and Royal Mail for some of the smaller non-perishable items. All our perishable products are sent to you fresh and securely packed. If in doubt please speak to our team at [email protected]. Orders placed by Wednesday 4pm, will be delivered on Friday, any time between 8am and 6pm. Unfortunately delivery is not guaranteed for any particular time during the day. It is therefore essential that, when ordering you provide instructions should you happen to be out when your goods are delivered. This could be an alternative house number, or in a safe place on your property such as in your garage or porch. Please let us know as soon as possible if your order has not arrived within the time frame. Please note that delivery dates may be affected by public or Bank holidays.

Returns and refund policy

If for any reason you are not happy with your Dareshack products or the service we provide, we may offer you a full refund, and we’d really appreciate feedback to prevent us making the same mistake again.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Food & Drink items as well as custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods.

Further Advice If you need more information on the products we sell, or have any other queries, please contact [email protected].

Complaints

Any complaints or queries you might have should be addressed to [email protected].

Miscellaneous

We are confident that our website will provide a high quality of service. However, we cannot and do not guarantee the availability of the facilities at any given time or for any given duration. These terms and conditions are governed by the laws of the United Kingdom. All copyright and intellectual property rights of any description arising in the development and creation of Dareshack website, its brands, text, software and in any other sense whatsoever will remain owned by Dareshack. You may not without our prior express written agreement do anything to infringe upon those rights. You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, at our request, return or destroy copies of any materials you have made.

Registered Office: Dareshack, Unit 4, Vintry Building, Wine Street, BS1 2BD, Bristol

Company Number: 11973223

VAT Number: GB 341 4495 08

Please visit our FAQ page for more details or contact us here.