Why we collect your data
At Dareshack we use your details to process orders and keep you updated on our products and service most relevant to you through our customer email newsletter. We will only email you if you have agreed to receive our newsletters or if it is regarding an order you have placed with us.
How we collected your data
Personal data we collect
When you visit the Site
We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
– Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
– Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
– Google Analytics to better understand how people interact with our website.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, payment information using Stripe (including credit card numbers, email address, and phone number.
When well share your data
We also use external companies to host our website and email newsletter. We send our email newsletter through Mailchimp and HubSpot. All of these hold your details securely in accordance with their privacy policies. These companies will hold your data for the duration of their agreement with us. We will never share your details with any other companies.
How do we use your personal information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud;
-And when in line with the preferences you have shared with us, provide you with information or promotion relating to our products or services.
We will only share your data to ensure we deliver the best service for you, eg, to our courier so they can deliver your order.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us deliver our product and services to you. For example, we use WordPress and WooCommerce to power our online store.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We don’t currently use any targeted advertising through our website.
We occasionally use sponsored posts on social media that provide targeted marketing. You can read more about it here.
You can opt out of targeted advertising by using the links below:
Instagram: click on the three black dots on posts to set preferences.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Our customers have a right to withdraw their data at any time.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].