FAQ

Deliveries

We currently supply to Bristol, BS1 postcodes free of charge. We can deliver to other postcodes too, but this needs to be arranged. Let’s chat or drop us an email with your requirements.

Everything is made to order, and time is essential for some of the products, like sourdoughs. Please check the requested time when ordering. We are making deliveries every day of the week, between 9am and 6pm.

Unless you are a member of our subscription program (coming soon), you can’t request a time slot yet. We will deliver your order between 9am and 6pm. And you can add a note to your order – we will try to accommodate your request.

12 noon for next day delivery.

We bake in small batches to order, some breads like sourdoughs will need a good amount of time to be made. But if we can, we will definitely make an exception. Get in touch by email, chat or check our “counter” (coming soon).

Bristol, BS1 postcodes – are currently free of charge.

Bristol, other postcodes – please get in touch via chat or email.

We are not offering collection just yet.

To avoid contact we will ring/knock and stand back 2 meters whilst you collect your order. If no one can receive the order, we will leave your package at a safe place, following your instructions. If you haven’t added delivery instructions at the checkout, please get in touch.

Ordering

Nope, just order what you wish. A delivery fee may apply after 30/06/20.

This might be possible depending on the status of your order. If we already started producing it, unfortunately, due to the nature of our products and preparation times we will not be able to make changes.

Yes, make it short and sweet.

Products

We will be adding more products to our shop and it would be great to know your thoughts. Get in touch and if we can, we will make our best to attend your request.

All our products listed on the website have allergen information so you can make an informed decision. Please note that due to the risk of cross-contamination, we are not able to guarantee our products are free of the following products: nuts, milk, eggs, wheat, soya, gluten, sesame, celery, fish, sulphites and mustard. If you’d like to discuss your requirements, please get in touch.

Our team are experienced and professional, with all required health & safety qualifications. We can assure you that all measures to prevent Coronavirus contamination are in place.

For any other enquiries, please check our terms and conditions,

or get in touch by email or chat.

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